Frequently Asked Questions

 What do I need to start hauling for R&O?

To haul for R&O we require:

• Valid MC or US DOT number
• Minimum $1 million auto liability insurance
• Minimum $100,000 cargo insurance policy
• Reefer Breakdown on insurance certificate (if applicable)
• Completed online Carrier Contract*

HOW CAN I SUBMIT A CHECK CALL?

Call your R&O Logistics rep at 520.223.1909 and a team member will be happy to assist you - 24/7/365.

WHO DO I CALL IF I HAVE A PROBLEM WHILE MOVING A LOAD?

Contact your R&O Rep at 520.223.1909 and a team member will be happy to assist you – 24/7/365.

 WHAT DOCUMENTS DO I NEED TO SEND TO R&O TO PROCESS MY PAYMENT?

• R&O invoice or R&O rate confirmation
• Signed Bill of Lading (BOL)
• Lumper receipts (if applicable)
• Scale tickets (if applicable)
• Any other necessary load documents with receipts for reimbursement

HOW DO I SEND THE DOCUMENTS?

• Email your paperwork to Invoices@rnologistics.net with your PO# in the subject line

If you factor, please send all documents to your factoring company and not to R&O.

DO YOU HAVE ANY QUICK PAY OPTIONS?

Our standard pay terms are 28-days, Quick pay 2-3 business days with a fee of 2.5% via AHC or EFS check. All paperwork must be submitted to begin process, cut of time is 1pm EST anything submitted after will be processed the following business day

WHY HAVEN’T I RECEIVED A PAYMENT FOR MY LOAD?

Email Accounting@rnologistics.net

 WHO DO I CONTACT REGARDING A CLAIM?

In the event of an active or potential claim, please contact R&O Logistics 520.223.1909

 WHAT ARE THE REQUIREMENTS FOR RECEIVING DETENTION/LAYOVER PAY?

• Arrive on time for all scheduled appointments or within the first come first serve window
• Call, Text, or E-mail R&O:
  • Upon arrival/departure to any shipper/receiver
  • Thirty minutes before detention time starts
• Ask the shipper/receiver to notate your check in and out times on the paperwork
  • If they will not notate, notify R&O before leaving the facility
• Request detention payment from the load owning R&O contact or a member of their account team
• Negotiate with the R&O Contact when no prior agreement is in place

WHAT DO I HAVE TO DO TO RECEIVE TONU PAY?

• Be dispatched on a R&O load prior to an unforeseen load cancellation
  • If you don’t have complete load details, you aren’t dispatched
  • Obtain the Driver/Carrier Information Sheet to confirm dispatch has occurred
• Arrive on time for all scheduled appointments, or within the first come first serve window
• Notify R&O at the first sign of issues or load changes

WHO DO I CONTACT IF I HAVE ADDITIONAL QUESTIONS?

• Please contact R&O 520.223.1909

WHO CAN I CONTACT WITH AN IDENTITY THEFT SECURITY CONCERN?

You can notify R&O of any potential identity theft concerns by contacting 520.223.1909 or email SALES@RNOLOGISTICS.NET

¿PREGUNTAS EN ESPANOL?

Por favor llame al 520.223.1909 para ayuda en vivo.